The CRM Directory

An ever-growing list of CRM systems for small to medium-size businesses (SMBs)

Is your favorite CRM missing from this list? Let us know in the comments section below.

ACT!
Act! claims to be the 1 best-selling Contact & Customer Manager for over 25 years. Act! offers both on-premise installation (installed on your in-house server), as well as installations hosted for you and available in the Cloud. Click here to read more about Act!
Agile CRM
Agile CRM offers real-time notifications based on your contacts’ behavior. Get notifications when they’ve opened your email, clicked a link, or are browsing your site. There is also a full-featured social networking suite to help you stay on top of your mentions and more, email campaigns and templates, and VoIP integration so you can make and receive calls right from your CRM.
AllProWebTools
AllProWebTools’ CRM is an add-on to the AllProWebTools business suite that also includes a website builder, e-commerce, marketing tools, task management and timecards, all from one dashboard.
Apptivo
Apptivo CRM is part of Apptivo’s cloud based suite of 40+ integrated small business apps. Each app is designed to solve a unique problem for small business, but all applications are 100% integrated to form a seamless solution for every business process. All Apptivo business apps are accessed from a single dashboard, allowing a company to build their own integrated custom solution, from CRM, to invoicing, to a complete ERP solution, all at one low monthly cost.
Avidian/Prophet
If you are a Microsoft Outlook user, Avidian provides a complete CRM integrated into Microsoft Outlook. Avidian/Prophet turns your inbox into a full-featured, mobile-friendly CRM solution. From contacts to emails, tasks, notes, appointments and meetings, Avidian also syncs all your data in a familiar platform you likely already use every day.
BASE
BASE is an advanced CRM that incorporates call recording, notes and email tracking to help your team keep track of all the details of client relationships, that also strives to remain user friendly. Whereas other CRM systems can require a lot of training to set up and use, Base CRM uses intuitive graphical menus that are quick to grasp. Click here to read more about Base CRM.
Batchbook
Batchbook organizes every contact detail on one screen in a social media-style format.
Bitrix24
Bitrix24 functions much like a social media website that’s internal to your business. It provides tools for task management, document sharing, and time tracking integrated into a social networking type of interface, which you can use with up to 12 users free. You and your employees can post statuses and respond with comments, photos and more, and there is a chat feature and shared document library. Click here to read more about Bitrix24.
Bullhorn CRM
Bullhorn, designed for service-based industries, is an enterprise-class CRM that offers data analytics and intelligence native in its modern, mobile-first offering. Click here to read more about Bullhorn.
CampaignerCRM
CampaignerCRM is an easy-to-use yet feature-rich CRM solution with a fully customizable Sales Process Manager.
Capsule CRM
UK-based Capsule was launched following the founders frustration with existing CRMs that were either overly simplistic or far too complex for most businesses.
ClinchPad
Simpler than a traditional CRM and better than using spreadsheets. ClinchPad is built for small teams.
Close.io
Close.io integrates with VOIP phone systems to automate one-clicking calling and automated call logging. The Professional Plan includes free calling to US and Canada, Business and Enterprise Plans include free international calling.
Comidor
The Greek company Comidor offers a plethora of tools that assist organizations in managing their communications, collaboration, content, projects and salesforce. Comidor embeds all these tools into an integrated cloud suite that supports and advances key enterprise activities to boost performance.
Contactually
One of Contactually’s most frequently touted features is its “buckets” — a system that allows users to group contacts and companies into user-defined categories. With the buckets, users can set frequencies for followup communications and streamline that process. An integrated email tool, in turn, can access this information through Contactually’s syncing capabilities. Click here to read more about Contactually.
ConvergeHub
ConvergeHub automates the repetitive tasks associated with selling, thereby enabling sales people to concentrate more on closing deals. Plus, ConvergeHub provides 360-degree view of leads and customers that arms the sales people with the right selling and customer insight. Click here to read more about ConvergeHub.
Creedenz CXM
Available in on-premise and cloud-hosted configurations, Creedenz CXM is a complete, integrated, turn-key CRM solution that supports rapid, iterative change and is simultaneously extendable, customizable, and accessible. CXM provides a real-time, contextual view of the customer that can be easily tailored for each functional user. Click here to read more about Coreedenz.
Daylite CRM for Mac
Marketcircle’s Daylite Productivity Suite is a client/server based (on-premise) CRM for the Mac. Daylite works seamlessly with the Mac, iPhone and iPad, and is a full-featured CRM system for keeping track of your business. Click here to read more about Daylite CRM.
Deltek
Deltek is a CRM platform designed specifically for project-focused businesses. Most CRMs are designed for organizations selling products, not services that are delivered and managed on a project basis. Deltek Vision CRM is designed specifically for the unique needs of professional service firms.
ERPAG
ERPAG offers a full-featured, all-in-one cloud-based business ERP system, for less than the cost of many CRM-only systems.
Goldmine
Goldmine is an on-premise hosted (installed on your in-house server) CRM system that manages client and prospect contact details as well as interactions with these contacts, such as calls made to and by the contact, emails sent and received and sales forecasts. GoldMine is delivered and supported through a network of hundreds of GoldMine solution partners worldwide. Click here to read more about Goldmine
Hatchbuck
Simple, yet elegantly intelligent, Hatchbuck is sales & marketing software that automates your sales and marketing efforts overnight. Turn emails into conversations, website visitors into handshakes, and customers into raving fans. Click here to read more about Hatchbuck.
Heap
Heap is another on-premise hosted (installed on your in-house server) CRM system. Click here to read more about Heap.
Highrise
Highrise is the just-right, more thoughtful way to keep track of the people, conversations, and tasks that are the lifelines of your business.
HubSpot CRM
HubSpot, known for its marketing automation tools, has entered into the sales automation market with their introduction of HubSpot CRM. In addition to the typical functions you’d expect from SaaS CRM systems, HubSpot has added a few unique features through a second sales product called SidekickClick here to read more about Hubspot.
InfusionSoft
Infusionsoft offers a subscription based all-in-one sales and marketing SaaS product for small businesses with fewer than 25 employees. Click here to read more about InfusionSoft.
Insightly
Insightly manages leads, contacts, organizations, partners, vendors and suppliers. Insightly includes everything from background, email history, tasks and events, projects and opportunities in one system that integrates with popular online applications like Google Calendar, Gmail, and Docs, Outlook, MailChimp, Evernote, Box, Dropbox, QuickBooks Online and many more. Click here to read more about Insightly.
LeadMaster
LeadMaster provides an all-in-one solution including: customer relationship management, sales management (including quota tracking & forecasting), lead management (with round-robin lead distribution), marketing automation, campaign management, email marketing, lead nurturing, message personalization and opportunity tracking. Leadmaster offers numerous industry-specific versions.
Maximizer
Maximizer is a CRM veteran with a number of automated and integration features. It offers both on-premise hosted (installed on your in-house server) and Cloud-based versions of their CRM system. Click here to read more about Maximizer.
Microsoft Dynamics
Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers. Microsoft Dynamics enterprise resource planning (ERP) solutions are sold, implemented, and supported by a global network of partners. Click here to read more about Microsoft Dynamics
Nimble
Nimble is a social CRM that combines social media monitoring with relationship management to provide a complete view of the user’s interactions with contacts, from phone calls and emails and across all their social media avenues. Nimble’s integrated inbox lets you send emails as well as Facebook messages and Twitter, all without leaving your dashboard. Click here to read more about Nimble.
Netsuite CRM
NetSuite CRM is the customer relationship module of the larger NetSuite ecosystem of ERP, e-commerce, and PSA softwares. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. NetSuite offers numerous industry-specific configurations and is sold and supported through a network of solution providers. Click here to read more about Netsuite.
Nutshell
Nutshell provides powerful sales process management tools, powered by an incredibly simple custom process builder known for its interface’s simplicity and the usefulness of the dashboard and reporting functions. Nutshell includes extensive integration with other services, including Google Apps.
Odoo CRM
Odoo CRM is an app within Odoo’s open-source suite of business applications. Odoo CRM focuses on tracking leads, closing opportunities and generating accurate forecasts. Because it’s open source, you can customize the software to your exact needs. The broad array of apps within the Odoo business suite include marketing, project management, e-commerce, website building, billing, accounting and even human resources.
OnePageCRM
OnePageCRM applies productivity principles to CRM, to turn complexity into a simple and focused to-do list.
Ontraport
Ontraport offers customer relations management services that help with content management, such as creating and hosting webpages; lead tracking, e-mail, SMS, social media, and direct mail; managing online payments, and workflow automation.
OroCRM
OroCRM, an open-source CRM system, believes in a product that is flexible, has key marketing tools for multi-channel businesses out of the box, and dashboards and reporting that help companies make sense of disparate data.
Pipedrive
Made by sales pros, for sales pros, Pipedrive is a sales-oriented CRM focused on simplifying customer relations for small businesses. The visual-oriented interface is one of Pipedrive’s best features, as is the ability to drag and drop almost anything into system. Click here to read more about Pipedrive.
Pipeline
PipelineDeals’ features deliver plenty of power to manage your sales process and learn from your data, without unnecessary complexity.
Pipeliner CRM
Pipeliner provides a visually rich, uncluttered model of your entire sales organization. It’s real-time sales data, organized so you can always remain focused on revenue targets — and so everyone can read the story they need to understand.  Click here to read more about Pipeliner CRM.
PlanPlus Online
PlanPlus Online is based on the FranklinCovey planner, and has all the same features, including roles, mission statement, task prioritization, calendaring, and daily notes – in an online version. Three levels are offered: Personal Planner, Professional Edition and Business Edition, along with several industry-specific versions.
Podio
Podio is designed to make tracking your leads and sales as lightweight and easy as possible. You can organize and connect everything you work with. Manage your projects, customers, you name it. Work is structured – so everyone knows what they’re supposed to do, while always keeping sight of the bigger picture.
ProsperWorks
ProsperWorks offers seamless integration with Google Apps, including Gmail, Calendar, Hangouts, and Drive. ProsperWorks opens within Gmail and allows a user to add any contacts to the ProsperWorks CRM that they have corresponded with via email.
Really Simple CRM
Really Simple CRM combines Sales, Marketing and Customer Service & Support into one easy-to-use yet powerful cloud-based solution.
RedHorse CRM
RedHorse CRM integrates closely with Microsoft Outlook, Intuit QuickBooks, Google and Constant Contact to create a complete business system containing the ability to produce quotes, proposals, automatic bookings, tickets, and project management, as well as marketing campaigns that include lead tracking. Click here to read more about RedHorse CRM.
RelateIQ
Re-thinking customer relationship management from the ground up to help customers drive more revenue and save time. A salesforce.com company. Click here to read more about RelateIQ.
Resco CRM
Resco CRM is simple software for small to medium-sized businesses optimized for a mobile workforce. Resco Mobile CRM is a mobile client for Microsoft Dynamics CRM that gives its users around-the-clock access to CRM data from anywhere. It comes with a full offline mode, interactive maps, support of custom entities and more. Click here to read more about Resco CRM and Resco Mobile CRM.
Sage CRM
Offered in both cloud-based on on-premise solutions, it is easy to deploy, install, manage, learn and maintain for companies who want to focus on their business and not on their software. Click here to read more about Sage.
SAP Digital for Customer Engagement
SAP Digital for Customer Engagement is a simple, yet powerful CRM solution that’s designed to help smaller sales teams get up and running in minutes, but that delivers many of the same powerful capabilities as SAP’s enterprise offering — at a very attractive monthly cost per user.
Salesboom
Online CRM Software Solutions by Salesboom.com offer a fully featured CRM platform without skimping on customizability or robustness. Salesboom’s Web Based CRM Software solutions are full of features designed to streamline your company’s workflow processes and can be customized to fit any market or industry. It allow you to manage your front and back office all within a single database.
SalesForce
Salesforce is the standard for the CRM market. With a customizable, cloud-based offering, it has achieved a significant market presence and a large ecosystem of native and integrated applications. Their customer relationship management (CRM) service is broken down into several broad categories: Sales Cloud, Service Cloud,Data Cloud, Collaboration Cloud, Analytics Cloud and Custom Cloud. Salesforce.com is the primary enterprise offering within the Salesforce1 Platform, and provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. Click here to read more about SalesForce.
SalesNOW
SalesNOW is a hosted CRM designed for mobile sales and service professionals and teams to use on the Web.
Snapforce
Snapforce combines a CRM with its Call Center Software to offer a CRM with complete cloud telephony phone support.
Solve360
Solve360 is an easy-to-use CRM that sports more useful integrations with Google Apps than any other product in any category, along with other leading Cloud services you have probably heard about.
Streak CRM
Streak is designed to work with GMail or Google Apps Email. Streak captures your deals and extends existing Gmail into a flexible, fully featured CRM.
SugarCRM
Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual. Sugar offers both on-premise and cloud-hosted solutions, with a minimum subscription of 10 user licenses. SugarCRM also offers a free, open-source community edition that can be installed and hosted on your company’s server. Click here to read more about SugarCRM.
Vipor CRM
VIPorbit’s Vipor CRM is the first-ever simpler CRM designed to work with Mac, iPhone & iPad. Available on Mac & iTunes App Stores. Click here to read more about Vipor CRM.
Vtiger
Vtiger is an open-source CRM that can be installed on-premise on your company’s server for free. Vtiger also offers competitively-priced cloud-based solutions for both sales and support configurations. Click here to read more about Vtiger.
Work[etc]
With integrated CRM, projects, billing, help desk, reporting and collaboration, WORK[etc] is a single cloud computing platform offering one software solution for your entire business.
Workbooks
Workbooks is a web-based CRM and business applications system created by a group of frustrated Salesforce users to overcome issues and functionality on the platform. They now serve over 4,000 regular users combining additional out-of-the-box functionality and up to 70% more value than Salesforce.com.
Zoho
Zoho CRM enables organizations to close more deals in less time by better managing their sales pipeline, accounts, leads, marketing efforts and customer communications. Zoho CRM is part of Zoho CRM Plus, a suite of sales, marketing, inventory management and custom modules using Zoho Creator to provide a full marketing automation and ERP system. Click here to read more about Zoho.
twittergoogle_plusmail