By training and experience, I am a senior sales and marketing person. By choice, I am an independent Customer Relationship Management (CRM) consultant and enthusiast for CRM and related business software topics. An experienced software designer, salesperson, CRM implementation consultant, business process and marketing consultant, I am an advocate of business strategies and software technology.
I have used numerous CRM software systems over the last 20 years, from desktop-based Act!, Maximizer and Goldmine systems to SaaS (cloud-based) systems including Salesforce, Insightly, Zoho, Nimble, Hatchbuck and AgileCRM.
CRM Chat shares my experiences, lessons, tips and tricks about the selection, implementation, administration and use of Customer Relationship Management (CRM) software systems, Sales Force Automation (SFA), marketing and lead management software and systems.
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