AMC Technology, a leading global provider of enterprise and contact center application integration software, today announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. AMC Technology builds on the strengths of their customer relationship management and telephony partner networks to develop integration solutions for the world’s most innovative contact centers.
“AMC was one of the first vendors to build integration to Microsoft CRM and has stayed committed to providing solutions that extend Microsoft CRM capabilities and provide contact center tools for organizations interested in optimizing agent efficiency,” said Aimee Stinson, Director of Strategic Alliances at AMC Technology.
As a Microsoft gold partner, AMC has demonstrated a competency and dedication to Microsoft and its products. Through Contact Canvas, Microsoft Dynamics CRM customers can now integrate Avaya, Cisco and Aspect communication platforms. Integrating telephony and CRM applications, helps agents handle calls more efficiently, improves the customer experience and improves the accuracy of internal agent activity reporting.
“We are thrilled to provide telephony integration to Microsoft’s latest versions of CRM and feel customers will be very pleased with the level of integration and flexibility within Contact Canvas Agent. Contact Canvas Agent is a great alternative to other solutions that require a desktop installation as it reduces maintenance effort,” continued Stinson.